How can we help you?
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Knowledgebase
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- What is the difference between the Glassboxx app and the Glassboxx eLearning app?
- Have you got a demo site we can see?
- Digital Rights Management with Glassboxx
- Our website doesn't have it's own ecommerce, so what Glassboxx options can we use?
- We have an ecommerce site already, so how do we add Glassboxx to it?
- What's the difference between Vendor and Vendor+?
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- What do I need to include in my ONIX?
- I've had a 'Missing asset files' email. What should I do?
- How do I add a book as a pre-publication review copy?
- How do I check the sales rights setting for my product?
- Does file size matter?
- Why are my books disabled?
- I've uploaded everything, so why is nothing listed in Manage Books?
- It's going to take a while to get everything uploaded, can I stop the importer running until it's all ready?
- I've got hundreds of products and asset files to add to Glassboxx, what should I do?
- I've just got a couple of books to upload, what's the best option?
- And ePub and PDF files?
- And audiobook files?
- What about cover images?
- I'm having trouble with my CSV file. What should I do?
- I don't have an ONIX file, so how can I add my books to Glassboxx?
- I'm using ONIX, so how do I add my product meta data to Glassboxx?
- How do I upload content myself to the automatic uploader?
- Is the FTP method used by the automatic uploader secure?
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- Product setup in WooCommerce
- Can I sell eBooks and/or audiobooks from multiple websites using Glassboxx?
- Why do my customers get the message 'We couldn't find the product: '' in the Glassboxx checkout?
- Can a customer buy more than 1 copy of an eBook or audiobook?
- With the Wordpress/WooCommerce plugin why am I seeing the message 'Fatal error: Cannot declare class Woo_Glassboxx, because the name is already in use'?
- Why am I seeing the message 'The product is not available in your location' when buying a product?
- Why does the Buy button in Android go to Glassboxx?
- Why does the Buy Now button I added have no styling?
- How do I add a bookstore to my website or blog?
- How do I link out to the Glassboxx product page from a YouTube video?
- How do I add a simple link to buy my book from my website, blog, email or Facebook/Twitter?
- How do I add a Buy Now button or area for my book to my website, blog, email or Facebook/Twitter?
- Why don't my books have buy buttons in the iOS app?
- Everything looks good, how do I go live?
- I've done a test purchase but I can't log into the app, or the book I bought isn't appearing. What's happening?
- How do I test my Vendor integration when I have separate dev and staging environments?
- OK, the integration is done, how do I test it?
- What can I add to the order success page and confirmation email from my site about Glassboxx fulfilment?
- I have a Glassboxx Vendor account and have uploaded my meta data and assets, so what's next?
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- Does Glassboxx send emails to my customers?
- How do gift orders work?
- How do pre-orders for audiobooks and eBooks work?
- How can I customise my Glassboxx product pages in bulk?
- How can I customise an individual Glassboxx product page?
- How does the end user get their gratis copy?
- How can I send a gratis copy for an audiobook or eBook?
- My customers say the Glassboxx voucher code I've given them isn't recognised on my site
- How do my customers use a Glassboxx voucher code?
- How do I give my customers a voucher code?
- Is a discount voucher code case sensitive?
- How can I set up discount voucher codes?
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How to Videos
- How to Redeem a Token with Glassboxx
- Glassboxx Portal Demo
- Glassboxx Vendor+ User Experience
- Glassboxx Vendor User Experience
- How to Generate Bulk Sales Tokens
- How use B2B Bulk Sales
- How to create a gratis copy voucher, and then redeem it
- How to export the Buy Now links
- How to customise your product landing pages with your logo and a custom background image or the book cover
- How to embed a Buy Now button
- How to add a Facebook post linking to your product landing pages
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Plugins
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API
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Onboarding
What’s the difference between Vendor and Vendor+?
All Glassboxx accounts are set up initially as Vendor+. This allows your end customers to purchase your audiobooks and eBooks as quickly as possible – you just need to put the links needed for end customers to make purchases on your website/social media accounts.
A Glassboxx Vendor account is used where your own website already has ecommerce. It provides digital fulfilment of audiobooks and eBooks for end customers that have placed an order and made their payment on your site. Once the end customer’s order is successful, your website sends their account and order details to Glassboxx, and the end customer can then use the Glassboxx app to listen and/or read their purchased audiobooks/eBooks.
A Glassboxx Vendor+ account is for websites that do not have ecommerce. In this case, Glassboxx provides the ecommerce as well as digital fulfilment. Your website should incorporate links we provide allowing the end customer to place their order and make their payment on Glassboxx. Once successfully placed, the end customer can then use the Glassboxx app to listen and/or read to their purchased audiobooks/eBooks.
The different methods of Vendor and Vendor+ can be used at the same time – it just gives you as many options to sell your titles as possible.