If you’re having problems logging in to the app, for example, you see the message ‘Email address not recognized’, make sure the email address you’re entering on the login screen is the email address used when making your purchase from the vendor website. This may be different to the one you are using for your app store account.

Once you’ve entered the correct email address, Glassboxx sends an email with a verification code to your email address. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You’ll then be taken to the MY BOOKS screen.

The email from Glassboxx has the subject ‘Your Glassboxx verification code’. You might need to check your Spam folder to see the verification email.

After following the steps above, if you continue to see the message ‘Email address not recognized’, please contact us at help@glassboxx.com.