Reader Help
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What is Glassboxx?
- What is Glassboxx?
- What is the difference between Glassboxx and Glassboxx eLearning?
- I'm using a different app. What is Glassboxx?
- I've got a new phone or tablet. How do I transfer my books to it?
- What eBook formats can be purchased?
- Can I give or share my book with somebody else?
- Can I print or copy my book?
- My device is using an older operating system. Will that be a problem?
- I have a question about integrating my website with Glassboxx
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Installing & logging in
- Where will I find the Glassboxx apps?
- Does the app work on phones and tablets?
- I just bought a book. What do I do now?
- I'm having trouble logging in to the app. What should I do?
- My email is not recognised or I don't know my password. What's wrong?
- What is a verification code?
- I've got a new phone or tablet. How do I transfer my books to it?
- What are the differences between the iOS and Android apps?
- Where is my verification code?
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Using tokens
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Subscriptions
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Listening to audiobooks
- Can I give or share my book with somebody else?
- Can I print or copy my book?
- How do I listen to an audiobook?
- How many computers/phones/tablets can I read/listen to my books on?
- Can I read/listen to my books using other apps or devices, eg. Kindle or Kobo?
- Can I read/listen to books bought for other apps or devices on this app?
- I haven't got much space on my phone/tablet, how do I delete books I've already downloaded?
- My audiobook has a companion PDF. How do I get it?
- How do I access my audiobook(s) offline?
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Reading eBooks
- Can I give or share my book with somebody else?
- Can I print or copy my book?
- How do I read an eBook?
- How do I change the appearance of the eBook I'm reading?
- How many computers/phones/tablets can I read/listen to my books on?
- Can I read/listen to my books using other apps or devices, eg. Kindle or Kobo?
- Can I read/listen to books bought for other apps or devices on this app?
- On a phone/tablet, how do I highlight text in my eBook?
- On a phone/tablet, how do I add an annotation to my eBook?
- I haven't got much space on my phone/tablet, how do I delete books I've already downloaded?
- Why am I not able to read PDFs in the browser reader?
- How do I access my eBook(s) offline?
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Troubleshooting
- My device is using an older operating system. Will that be a problem?
- Why am I seeing strange text when using the browser reader in Safari and MacOS?
- I haven't got much space on my phone/tablet, how do I delete books I've already downloaded?
- What are the differences between the iOS and Android apps?
- I get a 'Sorry, an error has occurred' message. What should I do?
- My eBook/audiobook isn't downloading. What should I do?
- The app crashed, what should I do?
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The app crashed, what should I do?
Updated
If the app has crashed, please uninstall the Glassboxx app, restart your device (this is important to make sure that any cached files are deleted) and then reinstall the Glassboxx app and log back in. If this does not resolve the crash, please make sure your device is running the latest versions of Android or iOS, and then reinstall the Glassboxx app if necessary.
