Once the operating system (Android or iOS) nears end of life (this is usually 3 years from OS release date), manufacturers stop releasing device and operating system updates, and that might mean our app may not work as expected on your device.

If you experience an 009 error code when downloading a book, this is probably because you are using an older operating system. To resolve this please update your device to the latest version of the operating system. If the problem still persists after you have upgraded, then please contact us.