Solutions
Our most powerful solution, designed for large publishers and content owners with thousands of print and digital titles to sell to readers in one fully branded customer journey. With white label apps powered by Glassboxx, branded customer services, the option to add integrations to your print distributors, and the option to add merchants services to your package (so we can reconcile global sales tax), you can scale your direct sales as you grow.
Core elements of this package
Access to Branded Portal
White label apps (for digital titles)
Glassboxx cart (for print & digital)
Branded customer services (print & digital)
These elements make up the core of the Glassboxx Enterprise package. You will always get these features as part of your solution. To build a set up that really works for you, you can boost your package with any of these recommended enhancements found below. For example, for the strongest possible package it’s almost essential to include integrations to your print distributors so that you can fulfil print, or merchant services (so we can manage things like reconciling your global sales tax).
Popular optional add-ons
Merchant Services
Integration to a print distributor - and customer services
Additional integration to a print distributor - and customer services
Magento website built by Glassboxx
Frequently Asked Questions
When your readers buy digital titles from your website (once you’re set up with Glassboxx), they can login and start reading in moments. All they need to do is download your white label apps (there will be links to these on your website and in purchase confirmation emails), and log in using the same email address they used when making their purchase. This will prompt a verification code, which they’ll receive to their email address, keeping everything secure. Their purchased books will be ready and waiting in the app.
We want your eCommerce to be about you, from first click to final purchase and beyond. So your readers will go from browsing your products on your website, to buying them using the Glassboxx cart – seamlessly blended into your website – to receiving any physical books and downloading any digital ones on your white label apps. Should they have any queries, all customer service interactions will be branded to align with your visual identity. This ensures a cohesive, unbroken journey.
Publishers making more international sales need a way to deal with the tax that comes with these. If you add merchant services to this package, we would collect and process the payment for all sales transactions, and deal with all related currency issues, sales taxes, refunds and supporting customer service. This means you can open up new markets for your content with ease.
Our white label apps are built, designed, and managed by Glassboxx – but we offer you the chance to brand lots of elements of those apps to suit your identity. You’d add your logos, and decide upon button styling, colour palette, and other visual elements that can be altered – all with an accessible and seamless user experience in mind. You can reach readers directly in the DISCOVER section and guide their browsing journey, surfacing new releases or exciting genre highlights by curating collections of titles in our featured carousels.
For Glassboxx Enterprise, we provide fully branded customer services to ensure that your users can access their titles smoothly, and continue their user journey with you. All your readers have access to a dedicated help email address which our excellent customer service team monitors closely, with a commitment to offering market leading responsiveness and expertise. You get to set the tone of our personalised response emails to ensure we uphold your brand identity and values. We also take on print customer services for each print distributor integration required to serve your readers. We use Help Scout, and make use of comprehensive reporting tools to keep you up to date with any trends emerging in the customer queries we receive.
