When your readers buy digital titles from your website (once you’re set up with Glassboxx), they can login and start reading in moments. All they need to do is download the Glassboxx apps, or your white label apps, if you’ve opted for a more personalised user experience (there will be links to these on your website and in purchase confirmation emails), and log in using the same email address they used when making their purchase. This will prompt a verification code, which they’ll receive to their email address, keeping everything secure. Their purchased books will be ready and waiting in the app.

We’ve set up integrations with lots of print distributors used by publishers so that we can fulfil print books from the same checkout that we’ve built to fulfil digital books – the Glassboxx Cart. These integrations allow us to send order information from our cart, when a user purchases a print book, directly to the print distributor based in the user’s region.

If there were digital titles in the order too, that order information would come to Glassboxx, as normal, and we would fulfil any digital titles through the Glassboxx app (or a white label app, if you have one) to that user’s email address. The Glassboxx Cart allows us to serve your customers wanting both print and digital formats in one checkout experience. When you build your package, you can choose to include ‘additional integrations to print distributors’ in order to fulfil print into multiple regions around the world. The Glassboxx Cart is designed to blend seamlessly into your website, so from the user’s perspective they’re still interacting with your site.

If there were digital titles in the order too, that order information would come to Glassboxx, as normal, and we would fulfil any digital titles through the Glassboxx app (or a white label app, if you have one) to that user’s email address. The Glassboxx Cart allows us to serve your customers wanting both print and digital formats in one checkout experience. When you build your package, you can choose to include ‘additional integrations to print distributors’ in order to fulfil print into multiple regions around the world.

Publishers making more international sales need a way to deal with the tax that comes with these. With merchant services offered as a core part of Glassboxx Publisher, we would collect and process the payment for all sales transactions, and deal with all related currency issues, sales taxes, refunds and supporting customer service. This means you can open up new markets for your content with ease.

Glassboxx provides customer services to ensure that your users can access their titles smoothly. All your readers have access to a help email address which our excellent customer service team monitors closely, with a commitment to offering market leading responsiveness and expertise. We also take on print customer services for each print distributor integration required to serve your readers. We use Help Scout, and make use of comprehensive reporting tools to keep you up to date with any trends emerging in the customer queries we receive.