I’ve done a test purchase but I can’t log into the app, or the book I bought isn’t appearing. What’s happening?

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I’ve done a test purchase but I can’t log into the app, or the book I bought isn’t appearing. What’s happening?

Updated

After integrating your site and making a test purchase, if you’re having trouble logging into the Glassboxx app, and are seeing the message ‘Email address is not recognised’ on the Login screen, or the book you purchased isn’t appearing in MY BOOKS, please check the following:-

  1. Make sure the Sales API is passing all mandatory values to Glassboxx (for full details see the Glassboxx Integration Guide in the Vendor Integration section):
    • Authentication request with Glassboxx username and password
    • Customer request with customer’s email, first name, last name, created date, created in
    • Order request with currency code, SKU (ISBN13 corresponding to ISBN13 uploaded to Glassboxx), created at, discount amount, original order number, customer’s email, customer’s first name, customer’s last name, hostname
  2. Go to BOOKS / Manage Books, and make sure the ISBN of the product you’ve created in Glassboxx is 100% identical to the ISBN being passed from your website via the Sales API. The best value for both is the ISBN13, and for both the product you create in Glassboxx and the value passed from your website in the order via the Sales API, it should not include dashes.
  3. Make sure the email address you are using to sign in to the Glassboxx app is identical to the address being passed from your website via the Sales API.
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