How can we help you?
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Knowledgebase
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- What is the difference between the Glassboxx app and the Glassboxx eLearning app?
- Have you got a demo site we can see?
- Digital Rights Management with Glassboxx
- Our website doesn't have it's own ecommerce, so what Glassboxx options can we use?
- We have an ecommerce site already, so how do we add Glassboxx to it?
- What's the difference between Vendor and Vendor+?
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- What do I need to include in my ONIX?
- I've had a 'Missing asset files' email. What should I do?
- How do I add a book as a pre-publication review copy?
- How do I check the sales rights setting for my product?
- Does file size matter?
- Why are my books disabled?
- I've uploaded everything, so why is nothing listed in Manage Books?
- It's going to take a while to get everything uploaded, can I stop the importer running until it's all ready?
- I've got hundreds of products and asset files to add to Glassboxx, what should I do?
- I've just got a couple of books to upload, what's the best option?
- And ePub and PDF files?
- And audiobook files?
- What about cover images?
- I'm having trouble with my CSV file. What should I do?
- I don't have an ONIX file, so how can I add my books to Glassboxx?
- I'm using ONIX, so how do I add my product meta data to Glassboxx?
- How do I upload content myself to the automatic uploader?
- Is the FTP method used by the automatic uploader secure?
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- Product setup in WooCommerce
- Can I sell eBooks and/or audiobooks from multiple websites using Glassboxx?
- Why do my customers get the message 'We couldn't find the product: '' in the Glassboxx checkout?
- Can a customer buy more than 1 copy of an eBook or audiobook?
- With the Wordpress/WooCommerce plugin why am I seeing the message 'Fatal error: Cannot declare class Woo_Glassboxx, because the name is already in use'?
- Why am I seeing the message 'The product is not available in your location' when buying a product?
- Why does the Buy button in Android go to Glassboxx?
- Why does the Buy Now button I added have no styling?
- How do I add a bookstore to my website or blog?
- How do I link out to the Glassboxx product page from a YouTube video?
- How do I add a simple link to buy my book from my website, blog, email or Facebook/Twitter?
- How do I add a Buy Now button or area for my book to my website, blog, email or Facebook/Twitter?
- Why don't my books have buy buttons in the iOS app?
- Everything looks good, how do I go live?
- I've done a test purchase but I can't log into the app, or the book I bought isn't appearing. What's happening?
- How do I test my Vendor integration when I have separate dev and staging environments?
- OK, the integration is done, how do I test it?
- What can I add to the order success page and confirmation email from my site about Glassboxx fulfilment?
- I have a Glassboxx Vendor account and have uploaded my meta data and assets, so what's next?
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- Does Glassboxx send emails to my customers?
- How do gift orders work?
- How do pre-orders for audiobooks and eBooks work?
- How can I customise my Glassboxx product pages in bulk?
- How can I customise an individual Glassboxx product page?
- How does the end user get their gratis copy?
- How can I send a gratis copy for an audiobook or eBook?
- My customers say the Glassboxx voucher code I've given them isn't recognised on my site
- How do my customers use a Glassboxx voucher code?
- How do I give my customers a voucher code?
- Is a discount voucher code case sensitive?
- How can I set up discount voucher codes?
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How to Videos
- How to Redeem a Token with Glassboxx
- Glassboxx Portal Demo
- Glassboxx Vendor+ User Experience
- Glassboxx Vendor User Experience
- How to Generate Bulk Sales Tokens
- How use B2B Bulk Sales
- How to create a gratis copy voucher, and then redeem it
- How to export the Buy Now links
- How to customise your product landing pages with your logo and a custom background image or the book cover
- How to embed a Buy Now button
- How to add a Facebook post linking to your product landing pages
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Plugins
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API
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Onboarding
Print
Who do I contact if I have a question?
Updated
Please don’t hesitate to contact our Support Team in the first instance who will redirect your enquiry as necessary. You can reach them on support@glassboxx.com. (Please note, this is a separate team to the one handling end customer support.)
